EMBER ("EMBER," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, share, and otherwise process information when you download, access, or use the EMBER mobile application (the "App"). This Policy applies to the App and to our interactions with you in connection with the App.
1. Who We Are and How to Contact Us
EMBER operates the App. If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of the rights described below, you may contact us at:
2. Information We Collect
We may collect the following categories of information:
- Account and registration information, such as your name, email address, username, password, date of birth, and other information you provide when you create or update your account. If you sign in using a third-party account such as Google, we may receive certain information from that service (such as your name, email address, and profile information) as permitted by your settings with that service.
- Profile information, such as a profile photo, bio, interests, and other details you choose to add to your profile.
- Device information and identifiers, such as device model, operating system and version, unique device identifiers, advertising identifiers (such as GAID on Android or IDFA on iOS), IP address, and network status.
- Location information, if you grant location permission, we may collect approximate or precise location information.
- Usage and diagnostic data, such as the features you use, the screens you view, your interactions within the App, session information, and crash or error logs.
- Content you submit, including text, photos, videos, images, messages, comments, and other materials you post, upload, or otherwise submit through the App.
- Contacts and photos, to the extent you grant permission, we may access your device contacts and your photo library (for example, to help you connect with others or to enable you to share photos and videos).
- Payment and transaction information, where purchases are processed by the App Store (Google Play) and its payment processors. We generally do not receive your full payment card details; we may receive limited information such as transaction identifiers, purchase history, and subscription status.
- Other information you choose to provide, such as information you provide when you contact us for support or otherwise communicate with us.
3. How We Use Your Information
We may use the information we collect to:
- provide, operate, maintain, and improve the App and its features;
- create and manage your account and authenticate you;
- process transactions, subscriptions, and in-app purchases;
- communicate with you, including responding to inquiries and sending service-related messages;
- send you push notifications and other communications where you have enabled them;
- personalize your experience and, where permitted by applicable law, provide advertising and marketing (see Section 5);
- analyze usage and trends to improve and develop the App;
- detect, prevent, and address fraud, abuse, security incidents, and technical issues;
- enforce our Terms of Service and other policies; and
- comply with applicable legal obligations.
4. How We Share Information
We may share information in the following circumstances:
- Service providers. With vendors, consultants, and service providers who perform services on our behalf, such as hosting, customer support, data analysis, and notification or email delivery.
- Payment processors and app stores. With Google Play and payment processors, as necessary to process your purchases and subscriptions.
- Advertising, marketing, and analytics partners. To the extent such services are used, we may share limited information (such as advertising identifiers and usage data) with advertising networks, marketing, and analytics partners, including for ad delivery, measurement, and attribution, where permitted by applicable law.
- Third-party login and integrations. If you choose to sign in with, or connect to, a third-party service (such as Google), information may be shared with that provider in accordance with your use of those features.
- With your consent or direction. Where you direct us to, or consent to, a particular sharing of information.
- Legal and safety. If we believe in good faith that disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request; to protect the rights, property, or safety of EMBER, our users, or others; or to detect, prevent, or address fraud, security, or technical issues.
- Business transfers. In connection with, or during negotiations of, a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction.
The categories of recipients, and the specific providers we use, may be updated from time to time as the App evolves.
5. Cookies and Similar Technologies
The App and our service providers may use cookies, mobile advertising identifiers, and similar tracking technologies. We and our advertising and analytics partners may use these technologies to recognize your device, understand usage, deliver and measure advertising, and provide a personalized experience, where permitted by applicable law.
Advertising identifiers. You may be able to reset your advertising identifier or limit personalized advertising through your device settings (for example, by opting out of ad personalization or deleting your advertising identifier). Please note that opting out of personalized advertising does not mean you will stop seeing advertising; it means the advertising you see may be less relevant to you. You may also exercise the opt-out choices described in Section 7.
6. Data Retention
We retain information for as long as necessary to provide the App, fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purposes for which it is used. When information is no longer needed for these purposes, we may delete or de-identify it, subject to applicable law.
7. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:
- Access. The right to request a copy or summary of the personal information we hold about you.
- Correction. The right to request that we correct inaccurate or incomplete information.
- Deletion. The right to request deletion of your personal information, subject to certain exceptions under applicable law.
- Account deletion. You may request deletion of your account by contacting us at the email address in Section 12.
- Opt out of "sale" or "sharing." To the extent that any of our practices constitute a "sale" or "sharing" of personal information under applicable law, you may request to opt out.
- Opt out of targeted advertising. Where applicable, you may opt out of the use of your personal information for targeted advertising.
- Other rights. Such as the right to data portability or the right to appeal a decision on a rights request, where provided by law.
To exercise any of these rights, contact us at emberandfeedback@emberwit.com. We may need to verify your identity before processing certain requests, which may require you to provide additional information. You may also designate an authorized agent to submit requests on your behalf in accordance with applicable law. We will respond to requests within the timeframes required by applicable law.
We will not discriminate against you for exercising any of your privacy rights.
California Residents (CCPA/CPRA). If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with the following rights:
- Right to Know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the purposes for collection, and the categories of third parties with whom we disclose personal information.
- Right to Delete. You may request deletion of personal information we have collected from you, subject to certain exceptions under applicable law.
- Right to Correct. You may request correction of inaccurate personal information we maintain about you.
- Right to Opt Out of "Sale" or "Sharing." To the extent that any of our data practices constitute a "sale" or "sharing" of personal information under the CCPA/CPRA — including the "sharing" of personal information for cross-context behavioral advertising — you have the right to direct us not to "sell" or "share" your personal information. You may exercise this right by contacting us at the email address in Section 12.
- Right to Limit Use of Sensitive Personal Information. If we use or disclose "sensitive personal information" for purposes other than those permitted under the CCPA/CPRA, you may have the right to limit such use or disclosure.
- Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise any of the rights described above, contact us at emberandfeedback@emberwit.com. We may need to verify your identity, and we will respond within the timeframes required by applicable law.
8. Children's Privacy
The App is intended for users who are 18 years of age or older, and is not directed to children. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us at emberandfeedback@emberwit.com, and we will take steps to delete such information.
9. International Data Transfers
We are based in the United States, and the App is intended for users in the United States. Information we collect may be stored and processed in the United States or in other jurisdictions where we or our service providers operate, which may have data protection laws that differ from those of your jurisdiction.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy within the App or through other reasonable means, and the updated Policy will indicate the date it was last revised. Your continued use of the App after any changes become effective constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, please stop using the App and contact us if you wish to delete your account.
12. Contact Us
For any questions about this Privacy Policy, or to exercise your rights, delete your account, or submit any other privacy-related request, please contact us at: